ITI Web Stores Order Entry and Shipping Policies
The following policies apply to all operational ITI web stores:
All prices shown on web sites are in U.S. dollars. All times shown are Pacific time zone (either standard or daylight savings, depending upon the time of year).
Shipping and handling charges are based on shipment to U.S. addresses in the contiguous 48 states; shipments to Alaska and Hawaii may incur additional shipping charges; we will contact you if this is the case. All international orders require additional shipping charges.
Minimum order shipping weight is one pound. Orders with multiple items are shipped based upon true total shipping weight in increments of one pound but if the total weight is less than one pound the shipping rates for one pound will apply.
7.7% sales tax added to all orders shipped to Washington state addresses.
We maintain inventory on most products but due to the number of items, volatility of demand and vendor production schedules it is impossible for us to guarantee that we will have each and every individual item in stock when an order is received. Orders for in stock items are processed on a "first come, first served basis" based upon the date and time received.
We have outgoing order shipments picked up daily Monday through Friday; there are no shipments on Saturday or Sunday. For in stock items paid for with a properly authorized credit card:
Orders shipped using standard shipping and handling normally arrive four to ten business days after we ship (NOT receive) the order. 2nd day air orders normally arrive the second business day after we ship (NOT receive) the order. Next day air orders normally arrive on the next business day after we ship (NOT receive) the order.
Orders paid for by check normally ship after we allow a seven business day bank clearing time. We will notify you promptly by email if we will be unable to meet these shipping guidelines; if delivery time is critical we may be able to expedite shipping; please contact us for a stock check and a firm shipment date estimate before ordering. For purposes of compliance with the FTC "Mail and Telephone Order Merchandise Rule" our stated shipment policy is that we will ship all orders within 30 days of receipt of valid payment and complete destination shipping information.